Orders & Payment
You can find questions about your order and types of payment here.
What methods of payment do you accept?
For online payments, we accept all major credit cards and Jaxen Grey gift cards. For in-store purchases, we accept all major credit cards, Jaxen Grey gift cards, and cash.
Where can I find my order number?
If you made a purchase online, you can find your order number on your order confirmation email. Click the link in any of your confirmation or tracking emails to start a return. If you purchased in-store, your order number is listed at the top of your receipt.
Do you offer price adjustments?
Price adjustments can be made on full-priced items within 10 days of their original purchase date. Items purchased at a discount are not eligible for price adjustments. Please contact us to initiate your price adjustment.
Tracking & Shipping
You can find questions about our shipping and tracking here.
What shipping carriers do you use?
We use USPS or UPS for all online orders.
What countries do you ship to?
Currently, we only offer shipping domestically in the U.S.
When will my order ship?
Processing orders can take 3-5 business days before they ship out. You will receive a shipping confirmation email once the order ships along with your order's tracking information. Please allow for extra order processing time during peak holiday season and understand shipping rates and promotions are subject to change during this time.
Where is my order?
When logged into this site, you can monitor the status of your order on your Account page. To find your tracking number, please refer to the email you've received from Shipstation.
How do I track my order?
All orders are shipped via USPS Priority Mail or UPS Ground. Orders can take 1-3 days to be processed before shipping. Tracking is provided through an email confirmation following order fulfillment.
Can't find what you're looking for?
If you can't find the answer to your question in our FAQs, you can contact our customer support by filling out the contact form.